Terms and Conditions
These general terms and conditions ("Terms") govern the rights and obligations of you as buyers and us as sellers within contractual relationships established through the online store on the website www.aliverbeauty.sk.
All information regarding the processing of your personal data is contained in the personal data processing policy, which you can find here: /podmienky-ochrany-osobnych-udajov/.
As you probably know, we primarily communicate remotely. Therefore, our Agreement also applies to means of communication at a distance, allowing us to agree without the simultaneous physical presence of us and you.
If any part of the Terms contradicts what we have mutually agreed upon during your purchase process on our online store, this specific agreement shall take precedence over these Terms.
1. SOME DEFINITIONS
1.1 Price is the financial amount you will pay for the Goods;
1.2 Shipping price is the financial amount you will pay for the delivery of the Goods, including the price for packaging;
1.3 Total price is the sum of the Price and the Shipping price;
1.4 VAT is value-added tax according to applicable legal regulations;
1.5 Online store is the internet shop operated by us at Liesková 2297/18, Šaľa 92701, where the purchase of Goods will take place;
1.6 Invoice is a tax document issued in accordance with the Value Added Tax Act for the Total price;
1.7 We are the company ALDERI s.r.o., with registered office at Liesková 2297/18, 92701 Šaľa, ICO 55977529, registered in the Commercial Register maintained by the District Court Trnava, section SRO, entry No. 55953/T, email info@alderi.sk, phone number +421944557994, legally referred to as the seller;
1.8 Order is your irrevocable proposal to conclude a Purchase Agreement for the Goods with us;
1.9 Goods are everything that you can purchase in the online store;
1.10 User account is an account created based on the information you provided, which allows the storage of entered data and the history of ordered Goods and concluded contracts;
1.11 You are the person purchasing in our online store, legally referred to as the buyer;
1.12 Contract is the purchase agreement concluded based on a duly completed Order sent through the online store and is concluded at the moment you receive an Order confirmation from us.
2. GENERAL PROVISIONS AND INSTRUCTIONS
2.1 The purchase of Goods is only possible through the online store's web interface.
2.2 When purchasing Goods, it is your obligation to provide us with all information correctly and truthfully. The information you provided when ordering Goods will therefore be considered correct and true.
3. CONCLUSION OF THE CONTRACT
3.1 The contract with us can only be concluded in the Slovak language.
3.2 The contract is concluded at a distance through the online store, with the costs for using remote communication means borne by you. However, these costs do not differ from the basic rate that you pay for using these means (particularly for internet access), and you should not expect any additional costs charged by us beyond the Total price. By sending the Order, you agree to the use of remote communication means.
3.3 To conclude the Contract, you need to create a draft Order in the online store. This draft must include the following information:
a) Information about the Goods you are purchasing (in the online store, you indicate the Goods you wish to buy by clicking the "Add to Cart" button);
b) Information about the Price, Shipping price, VAT, payment method for the Total price, and the required method of delivery of the Goods; this information will be entered during the creation of the draft Order in the online store's user interface, with information about the Price, Shipping price, VAT, and Total price automatically indicated based on the Goods you selected and their delivery method;
c) Your identification data necessary for delivering the Goods, including your name, surname, delivery address, phone number, and email address;
d) In the case of a Contract under which we will deliver Goods to you regularly and repeatedly, also information about how long we will deliver the Goods to you.
3.4 During the creation of the draft Order, you can change and verify the data until the Order is created. After verification by pressing the "Order with payment obligation" button, you will create the Order. However, before pressing the button, you must confirm your acknowledgment and agreement to these Terms; otherwise, the Order cannot be created. Confirmation and agreement are done via a checkbox. After pressing the "Order with payment obligation" button, all filled information will be sent directly to us.
3.5 We will confirm your Order as soon as possible after it is received, by sending a message to the email address you provided in the Order. The confirmation will include a summary of the Order and these Terms. By confirming the Order from our side, a Contract is concluded between us and you. The Terms in force at the time of the order form an integral part of the Contract.
3.6 There may also be cases where we cannot confirm your Order. This is particularly true when the Goods are unavailable or if you order a larger number of Goods than we allow. However, we will always provide you with information about the maximum number of items in advance within the online store, so it should not be surprising for you. If there is any reason that prevents us from confirming the Order, we will contact you and send you an offer to conclude a Contract in a modified form compared to the Order. The Contract is concluded at the moment you confirm our offer.
3.7 In the event that a manifestly incorrect Price is indicated within the online store or in the draft Order, particularly due to a technical error, we are not obliged to deliver the Goods to you at that Price, even if you received an Order confirmation, and thus the Contract was concluded. In such a case, we will contact you immediately and send you an offer to conclude a new Contract in a modified form compared to the Order. The new Contract is concluded at the moment you confirm our offer. If you do not confirm our offer within 3 days of its sending, we are entitled to withdraw from the concluded Contract. A manifest error in the Price is considered, for example, a situation where the Price does not correspond to the usual price at other sellers or where a digit is missing or is additional.
3.8 In the event that a Contract is concluded, you have an obligation to pay the Total price.
3.9 If you have a User account, you can place an Order through it. Even in this case, you have the obligation to verify the correctness, truthfulness, and completeness of the pre-filled data. The process of creating an Order is, however, identical to that of a buyer without a User account, although the advantage is that it is not necessary to re-enter your identification data.
3.10 In some cases, we allow discounts for the purchase of Goods. To provide a discount, you need to fill in the details about this discount in the designated field within the draft Order. If you do so, the Goods will be provided to you at a discounted price.
4. USER ACCOUNT
4.1 Based on your registration within the online store, you can access your User account.
4.2 When registering a User account, you are obliged to provide all required data correctly and truthfully and to update it in case of changes.
4.3 Access to the User account is secured by a username and password. It is your obligation to maintain confidentiality regarding these access details and not to provide this information to anyone. In the event of their misuse, we bear no responsibility.
4.4 The User account is personal, and you are not entitled to allow third parties to use it.
4.5 We can cancel your User account, especially if it has not been used for more than 2 years, or if you violate your obligations under the Contract.
4.6 The User account may not be available continuously, particularly regarding necessary maintenance of hardware and software.
5. PRICE AND PAYMENT TERMS, RESERVATION OF TITLE
5.1 The price is always indicated within the online store, in the draft Order, and in the Contract. In the event of a discrepancy between the Price stated for the Goods within the online store and the Price stated in the draft Order, the Price stated in the draft Order will apply, which will always be identical to the price in the Contract. The draft Order also includes the Shipping price and any conditions under which shipping is free.
5.2 The Total price is stated including VAT and all fees determined by special legal regulations.
5.3 We will require payment of the Total price from you after the conclusion of the Contract and before the delivery of the Goods. Payment of the Total price can be made in the following ways:
a) Bank transfer. Payment information will be sent to you in the Order confirmation. In the case of payment by bank transfer, the Total price is payable within 14 days.
b) Online card payment. In this case, payment is made through the Shoptet Pay payment gateway, and the payment is governed by the conditions of this payment gateway, which are available at: https://www.shoptetpay.com/. In the case of online card payment, the Total price is payable within 48 hours.
c) In this case, payment will occur upon delivery of the Goods upon handover of the Goods. In the case of cash on delivery, the Total price is payable upon receipt of the Goods.
d) In cash upon personal collection. Cash payment is possible for Goods collected at our premises. In the case of cash payment upon personal collection, the Total price is payable upon receipt of the Goods.
5.4 An invoice will be issued in electronic form after the payment of the Total price and will be sent to your email address provided in the Order. The invoice will also be physically attached to the Goods and available in your User account if you have one.
5.5 Title to the Goods passes to you only after you pay the Total price and take possession of the Goods. In the case of payment by bank transfer, the Total price is considered paid upon crediting to our account; in other cases, it is paid at the moment the payment is made.
6. DELIVERY OF GOODS, TRANSFER OF RISK OF DAMAGE AND RANDOM DESTRUCTION OF THE PURCHASE ITEM
6.1 The Goods will be delivered to you in the manner of your choice, from the following options:
a) Personal collection at the collection points of the company Packeta;
b) Delivery through transport companies Slovenská pošta, SPS.
6.2 Goods can be delivered within Slovakia, Hungary, and the Czech Republic.
6.3 We are obliged to deliver the Goods to you without undue delay, but no later than 30 days from the date of the conclusion of the Contract. During the performance of the Contract, there may occur events that will affect the delivery date of the Goods you ordered. We will inform you immediately by email about the change in the delivery date and the new estimated delivery date of the ordered Goods, without affecting your right to withdraw from the Contract. Our notification regarding the new delivery date will also include our request for you to confirm whether you still want the ordered Goods delivered at the new date. In the case of personal collection at the premises, we will always inform you via email about the possibility of picking up the Goods.
6.4 Upon receiving the Goods from the carrier, it is your obligation to check the integrity of the packaging of the Goods, and in the event of any damage, you must immediately inform the carrier and us. If there is damage to the packaging indicating unauthorized manipulation and entry into the package, you are not obliged to take the Goods from the carrier.
6.5 You are obliged to collect the Goods at the agreed place and time. If you do not collect the delivered Goods as mentioned in the previous sentence, we will inform you via email where you can collect the Goods, including the deadline for collection, or upon your written request sent no later than 14 days from when you were supposed to collect the Goods, we will redeliver the Goods, and you commit to cover all costs associated with the repeated delivery of the Goods. In case you violate your obligation to collect the Goods, except in cases according to Section 6.4 of these Terms, this does not result in a breach of our obligation to deliver the Goods to you. At the same time, your failure to collect the Goods does not constitute a withdrawal from the Contract between us and you. If you do not collect the Goods even within the additional deadline, we have the right to withdraw from the Contract due to your material breach of the Contract. If we decide to exercise this right, the withdrawal is effective on the day we deliver this withdrawal to you. Withdrawal from the Contract does not affect the claim for damages incurred in the amount of the actual costs of attempting to deliver the Goods, or any further claims for damages if they arise.
6.6 If for reasons on your side the Goods are delivered repeatedly or in a manner different from that agreed in the Contract, you are obliged to compensate us for the costs associated with this repeated delivery. Payment details for covering these costs will be sent to your email address provided in the Contract and are due within 14 days from the delivery of the email.
6.7 The risk of damage to the Goods passes to you at the moment you take possession. If you do not take possession of the Goods, except in cases according to Section 4 of these Terms, the risk of accidental destruction and random deterioration of the Goods passes to you at the moment you had the opportunity to take possession, but did not due to reasons on your part. The transfer of the risk of accidental destruction and random deterioration of the Goods means that from that moment on, you bear all consequences associated with the loss, destruction, damage, or any depreciation of the Goods.
7. RIGHTS FROM LIABILITY FOR DEFECTS
7.1 Introductory provision on liability for defects
7.1.1 We undertake to deliver the Goods to you in the required quality, quantity, and without defects.
7.1.2 We are liable for defects that the Goods have upon receipt. For used Goods, we are not liable for defects that occur due to their use or wear and tear. For Goods sold at a lower price, we are not liable for defects for which the lower price was agreed.
7.1.3 The general warranty period is 24 months. The warranty period starts running from the moment you receive the Goods.
7.1.4 If the Goods are replaced, the warranty period starts again from the receipt of the new Goods by you.
7.1.5 Your rights from liability for defects of the Goods for which the warranty period applies expire if you do not exercise them within the warranty period. However, rights from liability for defects in Goods that spoil quickly must be exercised no later than the day after purchase, otherwise your rights will expire.
7.2 We guarantee that at the time of the transfer of the risk of accidental destruction and random deterioration of the Goods according to Article 7 of the Terms, the Goods are without defects, in particular that:
a) they have the properties that we agreed upon with you, and if not expressly agreed, then those we stated in the description of the Goods, or those that can be expected given the nature of the Goods;
b) they are suitable for the purposes we stated or for purposes that are usual for Goods of this type;
c) they correspond to the quality or execution of the agreed sample if the quality or execution was determined according to a sample;
d) they are in the corresponding quantity and weight;
e) they meet the requirements imposed on them by special legal regulations;
f) they are not encumbered by rights of third parties.
7.3 Conditions for exercising the right from liability for defects (complaints)
7.3.1 If the Goods are delivered to you in damaged or defective packaging, or if the shipment is evidently too light, we ask you not to accept such Goods from the carrier and to notify us of this fact immediately at the phone number +421944557994 or by email at info@alderi.sk, or at info@aliverbeauty.sk. In the event of discovering obvious defects (e.g., mechanical damage), you are obliged to file a complaint in accordance with the manner specified in point 7.4.1 below without unnecessary delay. We will not consider any late complaints regarding obvious defects in the Goods, including defects consisting of incompleteness of the Goods.
7.3.2 The right from liability for other defects (hidden defects) must be exercised in the manner according to point 7.4.1 below without unnecessary delay after you have discovered the defect in the Goods, no later than before the expiry of the warranty period.
7.3.3 The warranty covers only manufacturing defects in the Goods and defects caused by mechanical damage. You cannot exercise the right from liability for defects, especially for defects caused by wear and tear, mechanical damage, use of the Goods in unsuitable conditions, etc.
7.3.4 You are not entitled to exercise the right from liability for a defect if you were aware of the defect before taking possession of the Goods, or we pointed it out to you or provided you with a reasonable discount from the Price of the Goods for this reason.
7.4 Exercising the right from liability for damages (complaints)
7.4.1 In the event that the Goods have a defect, especially if any of the conditions according to Article 2 is not met, you may notify us of such a defect and exercise your rights from liability for defects (i.e., complain about the Goods) by sending an email or letter to our addresses indicated in our identification details, or personally at our premises. You can also use the sample form provided by us, which forms Annex No. 1 of the Terms.
7.4.2 In your notification when exercising your complaint, please specify especially the description of the defect in the Goods and your identification details, including the email address where you would like to receive information about how the complaint is processed, and also specify which of the claims from liability for defects specified in point 7.5.4 to 7.5.8 you are exercising.
7.4.3 When exercising a complaint, please also submit proof of purchase of the Goods (invoice) to demonstrate its purchase from us; otherwise, we are not obliged to acknowledge your complaint.
7.4.4 The day the defective Goods, along with the relevant documents (according to point 7.4.3), are delivered to us is considered the start of the complaint procedure. If your submission for exercising the complaint is incomplete (especially illegible, unclear, incomprehensible, does not contain the required documents, etc.), we will request the completion of the submitted complaint in writing, especially via email. In this case, the complaint procedure begins on the day we receive your completed submission.
7.4.5 If you do not complete the submitted complaint according to point 7.4.4 of this article without unnecessary delay, no later than 10 days from the day of delivery of our request according to point 7.4.4 of this article, we will consider your submission unfounded.
7.5 Resolution of the complaint
7.5.1 Based on your decision as to which of the rights under § 622 and § 623 of Act No. 40/1964 Coll. Civil Code in the wording of subsequent regulations (hereinafter referred to as the "Civil Code") (specified in points 7.5.4 to 7.5.8), we will determine the method of handling the complaint immediately, in complex cases no later than 3 working days from the date of exercising your complaint. In justified cases, especially if a complex technical assessment of the condition of the Goods is required, no later than 30 days from the date of exercising your complaint.
7.5.2 After determining the method of handling the complaint, we will handle the complaint immediately; in justified cases, we may handle the complaint later; however, handling the complaint must not take longer than 30 days from the date of exercising the complaint. After the expiration of the period for handling the complaint, you have the right to withdraw from the Contract or the right to exchange the Goods for new ones if possible.
7.5.3 We are obliged to issue you a written document regarding the handling of the complaint, no later than 30 days from the date of exercising the complaint, and we will inform you about it via email. If the complaint is accepted, we will send you repaired Goods or exchange the Goods for new ones, or we will refund the paid Price of the Goods unless otherwise agreed.
7.5.4 If the defect can be removed, you have the right to have the defect removed free of charge, in a timely manner, and properly. We will remove the defect in the Goods without unnecessary delay.
7.5.5 Instead of removing the defect, you may request the exchange of the Goods, or if the defect concerns only a part of the Goods, the exchange of that part, in cases where this does not incur unreasonable costs for us in relation to the Price of the Goods or the severity of the defect.
7.5.6 Instead of removing the defect in the Goods, we may always exchange the defective Goods for flawless ones if it does not cause you serious difficulties.
7.5.7 If the Goods have a defect that cannot be removed and which prevents you from using the Goods properly as defect-free goods, you have the right to exchange the Goods or to withdraw from the Contract. The same rights apply to you if there are removable defects, but you cannot properly use the Goods due to the recurrence of the defect after repair or due to a larger number of defects.
7.5.8 If there are other non-removable defects, you have the right to a reasonable discount from the Price of the Goods.
7.5.9 We will handle the complaint by returning the repaired Goods, exchanging the Goods, refunding the Price of the Goods, paying a reasonable discount from the Price of the Goods, sending a written request for you to receive the performance (Goods), or by reasonably rejecting the complaint.
7.6 The exercise of rights from liability for defects and the complaint of the Goods is governed by the provisions of § 619 et seq. of the Civil Code, Act No. 250/2007 Coll. on Consumer Protection and on the amendment and supplement of Act No. 372/1990 Coll. on Offenses as amended (hereinafter referred to as the "Consumer Protection Act"), and Act No. 102/2014 Coll. on consumer protection in the sale of Goods or the provision of services based on a distance contract or a contract concluded outside the seller's premises and on the amendment and supplement of certain laws in the wording of later regulations (hereinafter referred to as the "Consumer Protection Act for Distance Selling").
7.7 If you exercise a complaint for the Goods:
a) during the first 12 months from the purchase of the Goods, we can only reject your complaint based on expert assessment; regardless of the result of the expert assessment, we will not require you to pay the costs for the expert assessment or any other costs related to the expert assessment. We will provide you with a copy of the expert assessment justifying the rejection of the complaint no later than 14 days from the date of handling the complaint;
b) after 12 months from the purchase and such a complaint was rejected, we will state in the complaint handling document to whom you can send the Goods for expert assessment. If you send the Goods for expert assessment to the designated person, we will bear the costs of expert assessment as well as all other necessarily incurred costs, regardless of the result of the expert assessment. If you prove our liability for the defect in the Goods through expert assessment, you may exercise the complaint again; during the expert assessment, the warranty period does not run. We are obliged to reimburse you within 14 days from the date of the renewed complaint for all costs incurred for expert assessment as well as all necessarily incurred related costs. The renewed complaint cannot be rejected.
7.8 In the event that you are a business entity, it is your obligation to notify and point out the defect without unnecessary delay after you could discover it, but no later than within 3 days of receiving the Goods.
7.9 If you are a consumer, you have the right to exercise rights from liability for defects that occur with consumer Goods within 24 months from receipt of the Goods.
7.10 We hereby duly inform you of your rights arising from § 622 and § 623 of Act No. 40/1964 Coll. Civil Code. By concluding the Contract, you confirm that you had the opportunity to read the complaint conditions for the Goods.
8. WITHDRAWAL FROM THE CONTRACT
8.1 Withdrawal from the Contract, i.e., the termination of the contractual relationship between us and you from its inception, can occur for the reasons and in the manner specified in this article, or in other provisions of the Terms where the possibility of withdrawal is expressly stated.
8.2 If you are a consumer, i.e., a person purchasing Goods outside the scope of your business activities, you have the right in accordance with § 7 of the Consumer Protection Act for Distance Selling to withdraw from the Contract without giving any reason within 14 days from the day of delivery of the Goods. In the case that we concluded a Contract for several types of Goods or the delivery of several parts of the Goods, this period begins only on the day of delivery of the last part of the Goods, and in the case that we concluded a Contract under which we will deliver Goods to you regularly and repeatedly, it begins on the day of delivery of the first delivery. You can withdraw from the Contract in any demonstrable manner (especially by sending an email or letter to our addresses indicated in our identification details). You can also use the sample form provided by us, which forms Annex No. 2.
8.3 However, as a consumer, you cannot withdraw from the Contract in cases where the subject of the Contract is:
a) the sale of Goods whose Price depends on fluctuations in the financial market which we cannot influence and which may occur during the withdrawal period;
b) the sale of alcoholic beverages whose Price was agreed upon at the time of concluding the Contract, with delivery possible only after 30 days, and whose Price depends on fluctuations in market prices which we cannot influence;
c) the sale of Goods made according to your special requirements, made for you to measure, or Goods designated specifically for one consumer;
d) the sale of Goods that are subject to rapid deterioration or destruction, and Goods that have been inseparably mixed with other Goods after delivery;
e) the sale of Goods enclosed in protective packaging that cannot be returned for health protection or hygiene reasons, and whose protective packaging has been damaged after delivery;
f) the sale of sound recordings, video recordings, audiovisual recordings, or computer software sold in protective packaging if the original packaging has been damaged;
g) the sale of periodicals except for sales based on a subscription agreement and the sale of books not supplied in protective packaging;
h) the provision of digital content if not supplied on a tangible medium and was supplied with your prior explicit consent before the withdrawal period expired and we informed you that you do not have the right to withdraw from the Contract.
8.4 The withdrawal period according to Article 2 of the Terms is considered preserved if we receive your notice of withdrawal from the Contract during that period.
8.5 In the event of withdrawal from the Contract, the Price will be refunded to you within 14 days from the effective date of withdrawal to the account from which it was credited, or to the account specified in the withdrawal from the Contract. However, the amount will not be refunded before you return the Goods to us or prove that they have been sent back to us. Please return the Goods to us clean, preferably including the original packaging.
8.6 In the event of withdrawal from the Contract according to Article 2 of the Terms, you are obliged to send the Goods back to us, hand the Goods over to us, or to a person authorized by us to take over the Goods within 14 days from the withdrawal, with you bearing the costs of returning the Goods to us. This does not apply if we agree to collect the Goods in person or through a person authorized by us. The deadline is preserved if the Goods are handed over for transport no later than on the last day of the deadline. You, on the other hand, have the right to have us refund you for the shipping cost, but only to the extent of the cheapest delivery method for the Goods that we offered for delivery.
8.7 You are liable for damages in cases where the Goods are damaged due to your handling of them otherwise than necessary, given their nature and properties. We will charge you for the caused damage after the Goods are returned to us, and the due date for the charged amount is 14 days.
8.8 We are entitled to withdraw from the Contract due to the depletion of stock, unavailability of Goods, or if the manufacturer, importer, or supplier of the Goods agreed upon in the Contract ceased production or made significant changes that made it impossible to fulfill our obligations under the Contract or due to force majeure, or if we are unable to deliver the Goods to you within the time specified by these Terms despite all reasonable efforts. In such cases, we are obliged to inform you of this fact without undue delay and to refund the Total price for the Goods already paid to you within 14 days from the notification of withdrawal from the Contract. We will refund the Total price for the Goods to you in the same manner you paid the Total price, but this does not affect the right to agree on a different method of refunding the payment if no additional fees will be charged to you in this regard.
8.9 We are also entitled to withdraw from the Contract if you do not collect the Goods within 5 working days from the day you were obliged to collect the Goods.
9. SUBMITTING SUGGESTIONS AND COMPLAINTS
9.1 As a consumer, you are entitled to submit suggestions and complaints in writing, via email at: info@alderi.sk.
9.2 We will inform you by email about the assessment of your suggestion or complaint.
9.3 The supervisory authority is the Slovak Trade Inspection (SOI), SOI Inspectorate for the Nitra Region, located at: Staničná 9, P. O. BOX 49A, 950 50 Nitra 1, phone no. 037/772 02 16.
9.4 You can also submit a request for an inspection electronically through the platform available on the website https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti/Podajte-podnet.soi.
10. ALTERNATIVE DISPUTE RESOLUTION WITH CONSUMERS
10.1 You have the right to contact us with a request for remedy via email sent to: info@alderi.sk, if you are not satisfied with the way we handled your complaint or if you believe we violated your rights. If we respond to your request negatively or do not respond within 30 days from its sending, you have the right to submit a proposal for the initiation of alternative dispute resolution to an alternative dispute resolution entity (hereinafter referred to as "Entity") according to Act No. 391/2015 Coll. on Alternative Consumer Dispute Resolution and on the amendment and supplement of certain laws, as amended (hereinafter referred to as the "Alternative Dispute Resolution Act").
10.2 The entities are authorities and authorized legal persons under § 3 of the Alternative Dispute Resolution Act, and their list is published on the website of the Ministry of Economy of the Slovak Republic. https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1.
10.3 You can submit the proposal in the manner specified by § 12 of the Alternative Dispute Resolution Act.
10.4 You also have the right to initiate an out-of-court resolution of disputes online via the ODR platform available on the website https://ec.europa.eu/commission/presscorner/detail/sk/IP_16_297, https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SK.
11. FINAL PROVISIONS
11.1 All written correspondence will be delivered to you electronically. Our email address is listed in our identification details. We will deliver correspondence to your email address provided in the Contract, in the User account, or through which you contacted us.
11.2 The Contract can only be amended based on our written agreement. However, we are entitled to change and supplement these Terms; this change will not affect already concluded Contracts, but only Contracts that will be concluded after the effectiveness of this change. However, we will only inform you of the change if you have created a User account (so that you have this information in case you will be ordering new Goods; the change does not establish a right of termination since we do not have a Contract that could be terminated), or if we are to supply Goods to you regularly and repeatedly based on the Contract. We will send information about the change to your email address at least 14 days before the effectiveness of this change. If we do not receive a termination of the concluded Contract for regular and repeated deliveries of Goods from you within 14 days of sending the information about the change, the new terms become part of our Contract and will apply to the next delivery of Goods following the effectiveness of the change. The notice period in the case you submit a termination is 2 months.
11.3 In the event of force majeure or unforeseen events (natural disasters, pandemics, operational disruptions, supplier outages, etc.), we bear no responsibility for damage caused as a result of or in connection with cases of force majeure or unforeseen events, and if this situation lasts longer than 10 days, we and you have the right to withdraw from the Contract.
11.4 The annex to the Terms is a sample complaint form and a sample withdrawal form.
11.5 The Contract, including the Terms, is archived in electronic form with us, but it is not accessible to you. However, you will always receive these Terms and confirmations of the Order with a summary of the Order by email, so you will always have access to the Contract without our assistance. We recommend that you always save the Order confirmation and the Terms.
11.6 No codes of conduct apply to our activity according to § 3 para. 1 letter n) of the Consumer Protection Act for Distance Selling.
11.7 These Terms take effect on January 1, 2024.
ANNEX NO. 1 - COMPLAINT FORM
Recipient: ALDERI S.R.O., Liesková 2297/18, 92701 Šaľa
Filing a complaint
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Goods being claimed (name and code): |
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Description and extent of defects in the Goods: |
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As the customer of the seller, I request that my complaint be handled in the following manner: |
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I wish to have my money refunded to my bank account (IBAN)/in another way |
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Attachments:
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ANNEX NO. 2 - FORM FOR WITHDRAWAL FROM THE CONTRACT
Recipient: ALDERI S.R.O., Liesková 2297/18, 92701 Šaľa
I hereby declare that in accordance with Act No. 102/2014 Coll. on consumer protection in the sale of goods or the provision of services based on a contract concluded at a distance or a contract concluded outside the seller's premises and on the amendment and supplement of certain laws as amended (hereinafter referred to as the "Consumer Protection Act for Distance Selling") I withdraw from the Contract:
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Order and invoice number: |
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Goods being returned (name and code): |
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Reason for returning the Goods: |
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Method for returning received financial funds: |
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I wish to have my money refunded to my bank account (IBAN)/in another way |
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Consumer notice: The seller is entitled under § 10 para. 4 of the Consumer Protection Act for Distance Selling to require the consumer to reimburse the reduction in the value of the Goods that occurred due to such handling of the Goods that exceeds what is necessary to ascertain the properties and functionality of the Goods.
Date:
Signature: